| Frequently Asked Questions |
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1. Q. What are your stencils made from? A. We use a specially formulated, semi translucent, UV stabalised, recycled polypropylene material that is 1.5mm in thickness. 2. Q. How do your polypropylene stencils compare with aluminium stencils? A. Usablility: On par or better in all tested aspects (including durability, ease of application, cleaning, storage etc). Price: Our stencils are considerably less expensive than their aluminium equivalents. 3. Q. How do you clean them? A. Not only is our material specially treated during manufacture so paints and inks will not bond or stick to it, our stencils are also impervious to most solvents (we haven't discovered any yet that have any adverse effects), which means they can be bathed or wiped down in solvents for cleaning. If the paint is left to dry, it will simply peel or flake off. 4. Q. How big can you make stencils? A. Our material size is 2400mm (2.4m) x 1200mm (1.2m), so allowing for stencil overspray area, we can manufacture one piece stencils with a painted area of up to approx. 2300mm x 1100. We have also developed a system where we can manufacture larger stencils by making them modular. We use press studs to make 'click together' stencils that, within reason, can be as big as you need. This also allows for easy transport and storage of large stencils. (See our Dset or PedCros stencils for examples). 5. Q. How long does it take to get a stencil made? A. With the exeption of the larger stencils (eg. large Road Marking stencils, Modular sets and 600mm Car Park words), everything listed on our online shop is on the shelf and available for pick-up or delivery anytime. These larger ones are usually manufactured and shipped within 2 working days of ordering. If you require a custom stencil, we need to design, quote and obtain customer approval prior to muanufacture. This usually takes no more than 3 to 5 working days at most. Once the quote/design is approved, our usual turn around is 2-3 working days. (This does not include delivery times. Depending on the destination, our courier is usually next day.) 6. Q. What are your payment terms and what forms of payment do you except? A. Unless previously organised with management, we require full payment for stencils and shipping prior to dispatch. We accept Cash, Cheque, Direct Bank Deposit, EFT and Credit Card (either in store or over the phone). Note: All stencils dispatched with a copy of the Tax Invoice (and printed EFT/CC receipts, if applicable). 7. Q. I want my company logo made into a stencil and I want to use a different font. Can you do that? A. Yes. In most instances, our highly skilled design team specialise in stencilising logo's and non standard fonts. Whilst there have been some logo's that are just impossible due to small size or complexity, we are normally able to 'stylize' your artwork to a degree that enables it to be manufactured as a stencil while still being an accurate reproduction of your logo. Please Note: When providing artwork, vector based EPS or AI (Adobe Illistrator) files are best. Whilst we can work from almost any graphics file format, working from other file formats is more time consuming and will incur higher design costs. |